Spare parts
What do you do when a turbine PC, interface PC, SCADA PC or network switch is on the blink and you need new hardware? Who do you talk to, and what do you do if your OEM service contract is expired? How long does it take to even get a proposal and a quote? What are the costs and delivery times for spare parts? And how do you ensure that the delivered spare part even works with the setup and configuration of your wind farm? Is it delivered as a bare-bones unit, or does it come with the appropriate software loaded and pre-configured? We offer transparent spare-parts solutions for our existing and new customers.
The solution
n7® Spare Part Services
We offer spare parts services within the framework of our service contracts, or on an ad-hoc basis. If you’re already using one of our products in your wind farm, we know your system and can help you immediately. Our spare parts service makes you largely independent of your OEM. We select your spare parts according to your specific needs and configure them accordingly. Draw on all the benefits that come with our extensive experience with PC-based systems and networks in wind power plants and SCADA systems, and benefit from our deep knowledge of OEM operating software such as Nordex Control 2 (NC2).
Immediate parts swap with a Service Agreement
If you have opted for a Life-Cycle Service Agreement within the framework of n7® SCADA Care, spare parts service is part and parcel of your contract. Simply call the Support-Hotline and we’ll immediately send you a pre-configured and tested replacement part.
Ad-hoc spare parts supply
Do you urgently need a replacement PC but do not have a Service Agreement with us? Just get in touch so we can quickly clarify your technical needs and wind farm configuration, and follow up with a reasonable quote with short delivery times for your Turbine PC, Interface PC or SCADA PC.
Without agreement CONTACT US | With Service Agreement n7® SCADA Care Level 1 or 2 n7® SCADA CARE | With Service Agreement n7® SCADA Care Level 3 n7® SCADA CARE | |
|---|---|---|---|
| Specification of spare part | ✓ | ✓ | ✓ |
| Procurement | ✓ | ✓ | ✓ |
| Configuration and functional test | ✓ | ✓ | ✓ |
| Support with installation | ✓ | ✓ | ✓ |
| Project-specific spare parts list for faster delivery | ✓ | ✓ | |
| Pre-configured spare parts kept in stock for you | ✓ | ||
| Services associated with spare parts-supply included | ✓ |